Beginning July 11, homeowners who are in default will receive a letter from their mortgage holder explaining that the foreclosure process now includes the opportunity for mediation, where the homeowner and a representative of their mortgage holder can have a face to face meeting facilitated by a professional mediator, who is there to ensure that both sides are able to voice their concerns and come to an agreement on how the default will be handled. This process is aimed at giving the homeowner the opportunity to talk to a real person from their bank or mortgage servicing company who has decision making capability, instead of facing endless dead end phone calls and attempts to reach someone with authority at their lending institution.
Homeowners must pay $200 for the mediation session. Those who are low-income may request a waiver of this fee, and have it reduced to as low as $50. Pre-mediation and foreclosure counseling offered by CSC is free to all homeowners who request assistance, however.
Staff is being trained and will be in place to assist homeowners with pre-mediation counseling soon. In the meantime, anyone worried about possible foreclosure may call 1-866-245-1780 and speak with our HUD certified foreclosure counselor about their options.